Our stones are sourced directly from the mine, allowing us to ensure the stones are of the highest quality. In addition, this reduces the layers of communication and labour involved and allows us to offer more competitive pricing.
At Colonial Gemstones, we understand the importance of having the flexibility to choose the specific style and appearance of an emerald. These are precious items, and we want you to be able to personalise them as much as possible for your clients.
Customer service is at the forefront of our company mission, and we strive to be responsive and efficient with all your queries and requests.
Colonial Gemstones is involved in every stage of the emerald’s life, from the moment it is extracted from the mine. We are given priority to select each individual stone. Our stones are then cut and polished by specialists who have extensive experience in the field.
Once this process is complete, the stones are sent for grading and certification in Colombia and again upon arrival at their final destination, if necessary.
Have confidence knowing that Colonial Gemstones is involved every step of the way, ensuring that the final product you purchase is completely authentic and delivered with care and professionalism.
3. Satisfaction Guarantee
We pride ourselves on exceptional customer service, with rapid response times and 100% satisfaction guarantee. Be at ease knowing our stones are certified, 100% natural and handled in an ethical manner.
In addition, we also provide complimentary stone cleaning and inspection to prevent damages and to maintain the quality and overall appearance of your stones.
We place particular importance on maintaining high standards and at a very favourable price. Due to the compliance and performance levels we have set, we continue to expand – promoting a quality service directly to jewellers, designers and collectors all over the world.