Frequently Asked Questions

Colonial Gemstones Australia is a Global Gemstone export company. We sell top-quality Colombian Emeralds to individuals, retailers; we’re also focussed on custom jewellery design.

Colonial Gemstones are directly picked and selected from the Mines in Colombia, there are no third-party sellers involved. All stones’ cutting processes are done in Bogotá.
All of our stones are natural. We do not sell treated or heated gemstones.

Who we are?

Colonial Gemstones Australia is a Global Gemstone export company. We sell top-quality Colombian Emeralds to individuals, retailers; we’re also focussed on custom jewellery design.

ABOUT OUR stones

Where do our stones come from?

Colonial Gemstones are directly picked and selected from the Mines in Colombia, there are no third-party sellers involved. All stones’ cutting processes are done in Bogotá.

All your gemstones are natural? Do you sell gemstones with treatment?

All of our stones are natural. We do not sell treated or heated gemstones.

When purchasing a loose stone from you, do I receive a Certificate?

Yes, you will receive a certificate. That will be provided by “A” class International Gemological laboratories.

Am I going to receive exactly the same stone displayed in the picture on your website?

Yes. Every stone is unique, by its natural colour, clarity, and weight. On our website, each stone is matching with its respective photo and description. And we do not use computer renderings to offer nonexistent items.

How can I pick a stone from your website?

Step 1: Our experienced online jewellery consultant can answer all your questions. 

All of our stones are matching with their respective pictures and descriptions. If you are interested in any stones, we have experienced an online jewellery consultant team to answer all your questions, you can contact us by phone, email, or online chat.  

Our online consultant team can speak: English, Spanish, and Chinese, please ask your preferred language, and then, we will transfer you to the right person. 

Step 2: Book for an online video consultation. The video session covers: 

Show you the particular stones that you have a request for.

Explain the colours, clarity, etc.

Choose other stone options.

What final product will look like.

We have a highly experienced consultant team handling stones, designing, and selling luxury jewellery. We will revival unique jewellery designs, to fit every budget.

How can I pick a stone if I am in another country?

We are a global gemstones export company, we can send stones to most countries around the world.

For Retailers

What is the process for pre-order stones?

For retailers, please submit the retail pre-order form, our staff will then contact you to attend your request.

Can I see the stones before making a payment?

By doing Pre-orders, we will ensure you are completely satisfied with the product. We will send a photo of stock options, that is closest to your request. If you are interested in any stocks, we will provide a video consultation. Once you are agreed to purchase, within 5 working days, the deposit must pay in front.

For retailers what will be the minimum amount of stones on Pre-Orders?

We will assess each pre-order request, if you have any questions or considerations, feel free to contact us.

About Custom Design

How can I choose a design for my purchased stone?

Option 1: If you already have a design, based on your request, we can customise it for you.

Option 2: You can choose a design from our jewellery catalogue, with the unique jewellery designs that fit your budget.

Can I make changes after submitting the design form?

Yes, you can make changes during the process, depending on the change, however, that might slow down the process, and prices of the changes might vary.

What is the custom design payment process?

You need to make a 50% deposit, the balance can be paid after jewellery completed. 

Payment Information

Can I make an instalment for my stone?

Sorry, the instalment will not be accepted at this stage.

Do you accept PayPal?

Yes, we do accept PayPal.

Do you accept US dollars?

Yes, we do accept US dollars, if payment transfer is done directly to our business account.

Do I get a receipt from my purchase?

We will provide the respective receipt, stone, and jewellery certificate. 

Shipping

Which company do you send the stones with?

Registered DHL express.

How many days for delivery within Australia?

Between 2 – 5 days after the certificate is completed.

What is the overseas delivery time frame?

Every country has a different time frame delivery, once we receive the payment, we will dispatch on the same day or the next day. We will also send to you the shipping tracking number.

Can it be possible to lose stones or jewellery during shipping?

As registered express service, it is very safe, so far we haven’t had any issues.

HOW TO CONTACT COLONIAL GEMSTONES?

To have complete advice on our products, just send us your inquiry from the contact form below, or you can communicate via chat from our social networks that you find below.